Tips on Creating Your On-Hold Image

Include the following in your script:

• Cross-promote your products and services.
• Reinforce current promotions.
• Include e-mail and web-site info.
• Educate your callers with company info.
• Include location and business hours.
• Tell callers about your payment options.
• Special awards, designations and/or professional affiliations.
• What do you want a first-time caller to know
  about your business.